TERMS & CONDITIONS NEW2NL & NEW2NL CODE OF CONDUCT & ETHICS
New2NL is an independent education consultant for international families in the Netherlands
1.1. New2NL will do its utmost to provide customers with the agreed services.
1.2. If New2NL, in agreement with the customer, uses and/or refers to another carefully selected service provider, New2NL is not liable for the service level or for any errors made by the third party in question.
2.1. The price for our service or event will be agreed with the customer prior to the service or event in question.
2.2. Any and all sums payable under these Conditions, unless otherwise stated, are exclusive of VAT (sales tax). Any VAT payable in respect of such sums shall also be payable at the prevailing rate.
- Payment of invoices
3.1. All payments will be effected in Euros (€).
3.2. Payments should be made by electronic transfer to the New2NL bank account or to the PayPal account, as shown on the invoice.
3.3. The customer shall pay the purchase price within 15 days of the date of invoice, without deductions. If such an invoice remains unpaid after 30 days, interest shall be charged at 2% above base rate per month (or part of month) until paid in full.
3.4. Any costs incurred by New2NL due to non payment of invoices or payment after the said 30 day period, will be charged to the customer.
- Privacy & Confidentiality
4.1. The information provided by New2NL is confidential. Under no circumstances is this information made public, sold, or communicated to a third party without our prior consent.
4.2. New2NL agrees to respect absolute confidence regarding the information provided by the customer.
- Contractual obligations
5.1. Once the agreement is accepted by the customer, the customer is obliged to pay the full value of the services agreed. Any price deductions due to early termination of the agreement by the customer are completely at the discretion of New2NL.
5.2. Both New2NL and the customer shall be released from their respective obligations in the event of national emergency, war, specific government regulations, civil disorder, or any other cause beyond the reasonable control of the parties that renders the performance of the contract impossible, whereupon all monies due under the agreement to New2nl for work done shall be paid immediately.
5.3. New2NL cannot be held accountable for any wrongful advice based on incorrect information provided by the customer.
- Acuity booking tool for Dutch education consultation
6.1. All appointments for Dutch education calls should be made online via Acuity – Online Appointment Scheduling Software on the New2NL website.
6.2. Customers will receive an automatic email confirmation of their booking, which includes all necessary details for a successful call. The confirmation message includes a link to the online preparation form http://bit.ly/1b2HWiw. Customers are requested to fill out this short form prior to their call.
6.3. New2NL understands that unavoidable circumstances may arise and appointments have to be cancelled or rescheduled. When a cancellation is made more than 24 hours prior to the scheduled appointment time, no fees will be charged. If a customer cancels within 24 hours of their appointment, a cancellation fee of 50% will be incurred. Customers may try and reschedule the appointment to another time within a period of one week. If this is possible, no additional charges apply. There will be no refunds in case of no show.
6.4. In case of an urgent situation, New2NL is allowed to reschedule a booked call. New2NL will notify the customer as soon as possible about this change. No additional charges will apply for either party.
The Guide2NL is a collaboration between New2NL, Dutchify, and some selected professional vendors to help internationals navigate the Netherlands with ease. See www.guide2nl.com.
- Complaints & Liability
8.1. In the event that there is a complaint regarding the quality of the service supplied, New2NL will use reasonable endeavors to rectify the situation.
8.2. If the customer can prove to have suffered damages due to a mistake made by New2NL which could have been prevented with due care, New2NL will be liable for no more than the total amount of the contract in question in a specific calendar year.
8.3. This Agreement is governed by, and is construed in accordance with, the laws of the Netherlands.
8.4. Any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by a relevant competent court in Amsterdam.
8.5. Online Dispute Resolution.
The European Online Dispute Resolution (ODR) platform is a free and multilingual platform provided by the European Commission to make online shopping safer and fairer through access to quality dispute resolution tools. New2NL has created a trader profile on this platform.
If you are in the EU, Norway, Iceland or Liechtenstein you can use it to find the best solution for your consumer problem, to discuss a solution directly with a trader concerning your problem or to agree on a dispute resolution body to handle your case.
You will have a maximum of 90 days to reach an agreement, after which both parties could try find a solution with the help of a dispute resolution body. Both the customer and the trader may withdraw from direct talks at any time.
More info about the ODR you can find in this leaflet.
- Intellectual property
9.1 Retention of Ownership: Except for the rights expressly granted to the customer under this Agreement, New2NL will retain all rights, title and interest in and to intellectual property and proprietary rights.
9.2 Preservation of Notice: Customer shall not remove, efface or obscure any copyright notices or other proprietary notices or legends from any materials provided under this Agreement.
New2NL cares for the environment and our planet. We work from home. We try to make use of recyclable, renewable, and/or biodegradable materials as much as possible. We try as much as possible to reduce paperwork and only send digital documents and invoices.
We don’t make use of a company car and either travel by bike or public transport.
NEW2NL CODE OF CONDUCT & ETHICS
Our code of ethics and business conduct outlines our expectations regarding the behavior of our employees and contractors towards other members, customers, stakeholders, and society.
New2NL’s values are:
- Independent & unbiased
- Understanding and respectful of every family’s needs and expectations
- Reliable & trustworthy
- Honest & with integrity
- Explanatory and thorough
As such, we expect all organization members and contractors to be directed by the same values in their judgment and behavior.
Open communication and expression should be guided by the desire for a respectful, safe, and collaborative working environment.
This policy applies to all organizational members and contractors regardless of rank or employment type.
Compliance with law
Employees must work to protect the company and its legal interests by complying with all environmental, trading, safety, and privacy laws.
Safety in the working environment
All employees and contractors should respect their colleagues, supervisors, and customers. Any discriminatory behavior or harassment will not be tolerated.
Employees and contractors must show integrity and professionalism in every aspect of conduct, including matters involving absenteeism, tardiness, and dress code compliance. Personal appearance should project the company’s commitment to professionalism.
All employees and contractors should fulfill their work with integrity and respect toward our stakeholders. Members are discouraged from accepting gifts from clients, or partners for the benefit of another party. We are all expected to avoid any personal, financial or other interests that may interfere with the quality of work.
Care for the physical environment
Employees and contractors should treat company property and their physical environment with respect and care.
Employees and contractors who repeatedly or deliberately fail to follow our code of conduct will meet an appropriate disciplinary action.
Following a clear warning, employees and contractors who persistently show indecorous behavior may face demotion, reprimand, detraction of benefits, suspension, or termination.
Legal actions may be taken in cases of theft, embezzlement, corruption, and other unlawful actions.
New2NL is registered under No: 5821267 at the Chamber of Commerce in Amsterdam, the Netherlands.
Annebet van Mameren
1018 GP Amsterdam